Warranty Policies
Please read below for warranty policies for DYMO LabelWriter Printers, DYMO CardScan Systems, and Rhino or Pelouze products.
DYMO LabelWriter Printers:
DYMO Corporation warrants the LabelWriter printer against defects in materials and workmanship for a period of two (2) years from the date of original retail purchase.
If DYMO Corporation receives notice of such defects during the warranty period, DYMO Corporation will either, at its option, repair or replace printers that prove tobe defective.
Exclusions
This warranty does not cover customer abuse or accidental damage. DYMO Corporation’s sole liability is limited to supplying the parts and labor required to restore the warranted product to its normal operating conditions. This warranty is in lieu of all other warranties, express or implied, and in no event is DYMO Corporation liable for consequential or incidental damage incurred by the user.
CAUTION Because DYMO LabelWriter printers use thermal printing technology, you must use specially designed and manufactured labels. Do NOT use third-party labels because the thermal coating on other labels has a different sensitivity than DYMO- brand labels. DYMO will not support the use of labels other than those designed and manufactured by DYMO. Using labels other than DYMO-brand labels may void your warranty.
CardScan Warranty:
Warranty Period
Sanford, L.P., d/b/a CardScan (“CardScan”) warrants to the first end user purchaser (“Customer”) that the purchased CardScan Business Card Scanner (“Scanner”) shall be free from malfunctions and defects in both materials and workmanship at the date of original purchase for a period of two years from the date of purchase.
Warranty Coverage
If it is determined, in accordance with the official CardScan documentation which accompanied the Scanner that the Scanner does not function properly or is defective within the warranty period due to defects in materials or workmanship, CardScan will replace the unit without charge, subject to the conditions and limitations stated herein (“Limited Guarantee”). CardScan reserves the right to ship a remanufactured scanner as a replacement. This Limited Guarantee only covers hardware and does not cover software for which a separate end-user license agreement applies. In no way will the customer be entitled to new software as part of this Limited Guarantee. A prolonged or renewed warranty period will not apply to a replaced unit. All parts or other materials for which replacement has been provided shall become the property of CardScan.
Warranty service will not be provided without the original dated proof of purchase (including if applicable the reseller’s name and address). CardScan may refuse free-of-charge guarantee services if such documentation is not provided or is incomplete or illegible.
This Limited Guarantee becomes null and void if the Customer fails to package the Scanner in a manner consistent with the original product packaging and/or damage occurs during shipment or if the Customer fails to include the original dated proof of purchase.
To avoid damage to or loss/erasure of removable data, media or accessories the consumer must remove these before submitting the Scanner for guarantee service.
This Limited Guarantee does not cover the following: periodic maintenance and repair to parts due to wear and tear; circumstances beyond CardScan's control; damage to the Scanner resulting from the use of attachments, accessories, or alterations not sold by CardScan; damage as a result of unauthorized modifications or service; misuse (including without limitation failure to install or use the Scanner in accordance with CardScan’s instructions); abuse; neglect; or failure to use items supplied by CardScan (such as adapters and cables).
CardScan MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE SCANNER OR ITS SOFTWARE.
Replacement of the Scanner is CardScan's ONLY obligation under this Limited Guarantee.
EXCEPT FOR ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAWS (INCLUDING WITHOUT LIMITATION CAUSING DEATH OR PERSONAL INJURY THROUGH NEGLIGENCE OR LIABILITY FOR FRAUD) CardScan WILL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE PURCHASE, USE, OR IMPROPER FUNCTIONING OF THE SCANNER REGARDLESS OF THE CAUSE. Such damages for which CardScan will not be responsible include, but are not limited to, loss of revenue or profit, downtime costs, loss of use of equipment, cost of any substitute equipment, facilities or services, business interruption, loss of goodwill, business opportunity, turnover, anticipated savings, data or information or claims of the Customer’s customers for such damage.
In no event shall CardScan's total liability for all damages, losses, and causes of action (whether in contract, tort, including negligence, or otherwise) exceed the amount paid by Customer for the Scanner.
The warranties stated above are non-transferable.
This Limited Guarantee shall be governed by the laws of the United States and the State of Illinois without regard for its conflict of laws rules and shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
Obtaining Warranty Service
1. Contact CardScan Technical Support to verify the scanner is properly installed. If the Scanner is defective, you will receive a Return Material Authorization (RMA) number and specific return instructions. 2. A replacement unit will be shipped after the defective product is received by CardScan. 3. All replacements will be shipped via Fedex ground transport.
RETURNS WILL NOT BE ACCEPTED WITHOUT A "RMA" NUMBER CLEARLY PRINTED ON THE OUTSIDE OF THE SHIPPING CARTON. CardScan IS NOT RESPONSIBLE FOR SHIPMENTS DELAYED OR LOST IN TRANSIT.
RHINO/ Pelouze Warranty:
Your electronic DYMO product is sold with a 1-year warranty from the date of purchase against defects in material and workmanship. DYMO will repair or replace your machine free of charge on the following conditions: 1. Machines returned under this warranty must be accompanied by a description of the defect together with a copy of the machine’s proof of purchase and your full contact and delivery details: name, telephone, complete address - street, house number, postal code, city, country.
2. Any return requires a Return Material Authorization number issued by a DYMO Helpdesk operator. Machines returned to DYMO must be adequately packaged. DYMO will accept no liability for goods lost or damaged in transit from the customer.
3. Machines must have been used strictly in accordance with operating instructions supplied. DYMO will have no liability for defects caused by accident, misuse, alteration or neglect.
4. DYMO accepts no liability for any consequential loss, damage or expense of any kind resulting from the machines or accessories or the use thereof, save that liability for death or bodily injury caused by such products is not excluded.
5. This warranty does not affect your statutory rights as a consumer.
What to do if your machine is defective?
DYMO offers you the following service options:
• DYMO Web site: In most situations a visit to www.dymo.com will give you the right assistance. Click “Support“ and you will find information about your DYMO product such as Frequently Asked Questions and solutions to known problems. The user guide also gives you additional information.
• Dealer: Your DYMO dealer can help you to determine the exact nature of the problem and assist you further.
• DYMO Helpdesk: You can also contact the DYMO Helpdesk where an operator will help you to determine the exact nature of the problem and advise you what to do next